Dispute Resolution

Internal Dispute Resolution (IDR) Policy

Cash Now Perth is committed to offer excellent and prompt services to clients and hope that you will never need to complaint. But in rare occasion it is necessary and we will ensure a fair and prompt resolution of any dispute or complaints.

We pledge to achieve 100% customer satisfaction so it’s important to talk to us if you have any concern with regards to your account.

If you are dissatisfied with any aspect of our services, you can tell us about your concern by:.

a. Call us on Tel: 1 300 022 746

b. Write to us and mail your letter to: PO Box 4109, Canning Vale East WA 6155 or Fax to: 08-9467 2820

c. Send us an email to:

complaints@cashnowperth.com.au.

The complaints Contact Person will assist you with handling the complaint and will advice if any further information is needed. You will be informed of the decision and the reason for the decision.

Unless there are exceptional circumstances, we will always response to your complaint within 45 days of receipt of the initial complaint.

If you are unhappy with the way your compliant is handled, you may contact the Financial Ombudsman Service (FOS):

FOS is an external dispute resolution scheme which exists to provide impartial solution to it’s members and their customers.

For more information on FOS, please visit the FOS website: www.fos.org.au