LOAN SERVICE

Cash Now Perth, as a responsible lender, is committed to provide loans that abide to all applicable laws and that we strive to achieve utmost level of transparency and fairness.

LOAN TERMS

• The maximum loan amount for Australian residents is $2,000.
• Loan terms range from 16 days to 62 days. We will tailor the repayment terms to fit your budget once we review your financial situation.
• You have the right to cancel your loan within 24 hours of signing your loan contracts by contacting us on 1300 022 746.

RENEWAL POLICY

As a responsible lender, Cash Now Perth does not allow refinance of each original loan. Generally, we would not accept you having take up more than two loans within a 3 months period.

IMPLICATIONS OF LATE PAYMENT

You will be considered late for payment, if we received your payment after the due date as stated on your contract. In such case, you may be charged a dishonour fee of $15 per instance and $5 per day for the period after the due date, and you may incur extra interest and bank charges for overdrafts. It is best to ensure sufficient funds in your bank account on your payment due date so as to avoid late fees.

IMPLICATIONS OF NON-PAYMENT

If you are unable to repay your loan on the due date, you must contact us immediately to set up payment arrangements. If your loan payment is rejected for any reason by your bank, and if we are unable to contact you or set up payment arrangement for you to clear off your debt, we may initiate Legal debt collection procedures after 90 days.

CASH NOW PERTH PRACTICES RESPONSIBLE LENDING AND ENCOURAGES RESPONSIBLE BORROWING FROM CONSUMERS:

• Only use Cash Advance loans as a short-term solution for immediate financial emergencies.
• Pay off your loan as soon as possible to reduce fees and avoid refinance of your loan
• We will always carefully consider each loan application and will not lend to applicants that we consider unsuitable for the loans.
• We will always ensure that we will not provide loans in amounts higher than the applicant’s ability to repay.
• We will always verify the accuracy of data provided in the application process.
• We will always comply with all debt collection practices laws and regulations.
• We will carefully handle all your personally identifiable information that it collects or obtains in accordance with its privacy policy.

INTERNAL DISPUTE RESOLUTION (IDR) POLICY

Cash Now Perth is committed to offer excellent and prompt services to clients and hope that you will never need to complaint. But in rare occasion it is necessary and we will ensure a fair and prompt resolution of any dispute or complaints.

We pledge to achieve 100% customer satisfaction so it’s important to talk to us if you have any concern with regards to your account.

If you are dissatisfied with any aspect of our services, you can tell us about your concern by:

• Call us on Tel: 1 300 022 746
• Write us at: 14/885 Albany Highway East Victoria park WA 6101
• Send us an email to: complaints@cashnowperth.com.au

The complaints Contact Person will assist you with handling the complaint and will advice if any further information is needed. You will be informed of the decision and the reason for the decision.

Unless there are exceptional circumstances, we will always response to your complaint within 30 days of receipt of the initial complaint.

If you are unhappy with the way your compliant is handled, you may contact Australian Financial Complaint Authority (AFCA):

AFCA is an external dispute resolution scheme which exists to provide impartial solution to it’s members and their customers.

For more information on AFCA, please visit the AFCA website: https://www.afca.org.au/

PRIVACY POLICY

Cash Now Perth has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Cash Now Perth.

PRIVACY ACT 1988

In assessing whether to provide a loan to you, Cash Now Perth (“we”, “our”, “us”) needs to obtain from you and other parties personal information relating to you (“Personal Information”).

1. National Privacy Principles and the Privacy Act 1988

We take our duties of confidentiality seriously. This Privacy Statement tells you how we intend to deal with your Personal Information.

We will deal with your Personal Information in accordance with those provisions of the Privacy Act which bind all credit providers, our Privacy Policy (which may change from time to time), and this Privacy Statement and Consent

2. Our ability to collect Personal Information

We are permitted to collect Personal Information under laws relating to credit, taxation and the provision of financial services and are required to collect it under other statutes, such as the Anti Money Laundering and Counter Terrorism Financing Act 2006.

3. The purposes for which we collect and use your Personal Information

We collect your Personal Information so that we can:

• process your application for a loan ;
• determine your personal and/or commercial credit worthiness;
• assess the risk of you defaulting on your obligations to us;
• undertake risk assessment and management involving securitisation, credit scoring, portfolio analysis, reporting and fraud prevention and claim recovery;
• if your application is successful, provide you with a loan and determine on what terms we shall do so; and
• comply with any legislative and regulatory requirements.

If you do not provide us with your Personal Information, we will be unable to, amongst other things, process your application and assess the risk of providing you with a loan.

We will collect the following types of information if you are applying for a loan:-

• Your Name, address, occupation, age, gender, your email addresses, bank account details, income details, and other financial information.
• Information about your transaction with us or others, example payment history, loan balances, and information you provided to us when you contact our customer service department.
• Information we received from third parties, such as credit reporting agencies and other lenders.
• Information we received from third parties such as lead providers, Decision Logic and others.

4. Exchange of Personal Information with Third Parties

We may exchange your Personal Information with:

• credit reporting agencies, ratings agencies and any business which provides information about the credit worthiness of persons;
• referees nominated by you, including your employer (in relation to your employment status and income);
• our professional advisers, contractors and other service providers (eg. IT consultants);
• your legal and financial advisers;
• Centrelink, Australian Taxation Office or other Government departments, agencies or bodies, to whom we may be required by law to disclose infor mation;
• our financiers;
• other credit providers and financial institutions;
• our external dispute resolution service, the Credit Ombudsman Service Limited;
• Payment system operators; and
• our reinsurers, insurance underwriters/providers in relation to our insu-rance policies.

We may also obtain information from some of the parties described above, to enable us to assess your application.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you, your referring URL and your shopping cart and to gather broad demographic information. Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information (like their email address), unique identifiers (like their social security number), and financial information (like their bank account information). Contact information from the order form is used to send orders to our customers. The customer’s contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to check the users’ qualifications and bill the user for products and services. Unique identifiers (such as social security numbers) are collected from Web site visitors to verify the user’s identity and to assist in processing of your application.

5.Security

Sections of this site dealing in sensitive material have security measures in place to protect the loss, misuse and alteration of the information under our control. SSL128 encryption.

Supplementation Information

All data gathered by our systems is held in the strictest confidence. No information is left on internet servers. All data is removed from the internet servers as they are pulled down. Our POS servers are not exposed to the internet, dial up, or any other connection from outside the call center. Our servers are backed up daily and the backup tape is stored in a fireproof safe. All hard copy files are stored in fireproof filing cabinets. And the call center is security restricted.

Childrens’ Guidelines

Cash Now does not entice, request or demand any information from children under the age of 18 years of age. Cash Now verifies information provided to confirm this as well.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. You can send a blank email with the title line stating “remove” to privacy@cashnowperth.com.au. You will be removed from any forthcoming emailing by doing such.

6. Acknowledgement and Consent

I/We have read and understood this Privacy Statement and Consent. I/we consent to Cash Now Perth dealing with my/our Personal Information in accordance with the terms of this Privacy Statement and Consent.

I/We acknowledge and agree that these acknowledgements and consents remain in full force and effect until I/we revoke them by written notice to you after (but not be-fore) discharging in full all liability owing by me/us to you.

7. Correct/Update

This site gives users the following options for changing and modifying information previously provided.
Email: privacy@cashnowperth.com.au

Address:
Unit 14, 885 Albany Highway East Victoria Park, WA 6101

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
Email: privacy@cashnowperth.com.au

CREDIT GUIDE

This is the Credit Guide of SNP INTERNATIONAL PTY LTD T/A Cash Now Perth ABN 20 108 239 345 (CASH NOW PERTH), of Suite 14, 885 Albany Highway, East Victoria Park, WA 610.
Australian Credit Licence 378 255.

This Credit Guide contains important information about:

• a description of our key obligations before entering into a credit contract with you; and
• our complaints procedures and how you can access them.

This Credit Guide applies from 25 October 2016 and remains valid unless a further Credit Guide is issued to replace it.

We will need information from you

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we arrange for you is not unsuitable. To decide this, we may need to ask you some questions in order to assess whether the loan is not unsuitable. The law requires us to:

• make reasonable inquiries about your requirements and objectives;
• make reasonable inquiries about your financial situation;
• take reasonable steps to verify your financial situation.

We must not enter into a loan contract with you if the contract is unsuitable for you. A loan contract is unsuitable for you if, at the time you enter it:

• it was likely that you would be unable to comply with the financial obligations under the contract, or could only comply with substantial hardship; or
• the contract did not meet your requirements or objectives; or
• It was presumed to be unsuitable because:
• it was presumed that you could only comply with the obligations under the contract by selling your principal place of residence; or
• the loan contract was for a small amount credit contract (as defined under the NCCP Act); and
• you were in default under another small amount credit contract; or
• in the 90 days before, you owed money under 2 or more small amount credit contracts, and we cannot prove that you can comply with your credit contract obligations without substantial hardship.

To determine if a loan contract will be unsuitable, we only take into account information about your financial situation, requirements or objectives that, at the time of entering into the contract, we had reason to believe true.

For this reason, we must ask you to provide a significant amount of information. It is therefore very important that the information you provide to us is accurate.

Loan Suitability assessment

We assess your credit application to ensure that a loan is not unsuitable for you. This is the Loan Suitability Assessment.

If, before you enter into a loan contract with us, you request a copy of your Loan Suitability

Assessment, we will provide you with a copy before you enter into the loan contract.

You may request a copy of your Loan Suitability Assessment up to 7 years after entering into the loan contract. If your request is made within 2 years of you entering into the loan contract, we will provide you with the copy of the Loan Suitability Assessment within 7 business days of your request.

Otherwise, we will provide the copy of the Loan Suitability Assessment within 21 business days of your request. We will not charge you any amount for providing a copy of the Loan Suitability Assessment to you

Our internal dispute resolution scheme

We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Manager at:

Phone: 1300 022 746

Email: complaints@cashnowperth.com.au

Postal: Suite 14, 885 Albany Highway, East Victoria Park, WA 610

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. We will try to resolve your complaint quickly and fairly. We must provide you with a response within 30 days, but we will try to resolve your complaint as soon as possible.

Our external dispute resolution scheme

If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to our external dispute resolution provider, the Australian Financial Complaints Authority Limited by contacting them on:

Phone: 1800 931 678

Website: https://www.afca.org.au

Postal: GPO Box 3, Melbourne, VIC 3001

Quote membership number: 37021

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and btain details of our privacy policy on request.

Things you should know

Before you accept your loan offer, make sure you read the loan contract carefully to understand full details of the loan. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.

Questions?

If you have any questions about this Credit Guide or anything else about our services, just ask at any time. We’re here to help you.