Australian Credit Licence No 378255

Hardship Assistance

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1 300 022 746

Dispute Resolution

INTERNAL DISPUTE RESOLUTION (IDR) POLICY

Cash Now Perth is committed to offer excellent and prompt services to clients and hope that you will never need to complaint. But in rare occasion it is necessary and we will ensure a fair and prompt resolution of any dispute or complaints.

We pledge to achieve 100% customer satisfaction so it’s important to talk to us if you have any concern with regards to your account.

If you are dissatisfied with any aspect of our services, you can tell us about your concern by:

Call us on Tel: 1 300 022 746

Write us at: PO Box 182, KINGSWAY WA 6065

 Send us an email to: complaints@cashnowperth.com.au

The complaints Contact Person will assist you with handling the complaint and will advice if any further information is needed. You will be informed of the decision and the reason for the decision.

Unless there are exceptional circumstances, we will always response to your complaint within 30 days of receipt of the initial complaint.

If you are unhappy with the way your compliant is handled, you may contact Australian Financial Complaint Authority (AFCA):

AFCA is an external dispute resolution scheme which exists to provide impartial solution to it’s members and their customers.

For more information on AFCA, please visit the AFCA website: https://www.afca.org.au/