Credit Guide
This is the Credit Guide of SNP INTERNATIONAL PTY LTD T/A Cash Now Perth ABN 20 108 239 345 (CASH NOW PERTH).
Australian Credit Licence 378 255.
This Credit Guide contains important information about:
- a description of our key obligations before entering into a credit contract with you; and
- our complaints procedures and how you can access them.
This Credit Guide applies from 25 October 2016 and remains valid unless a further Credit Guide is issued to replace it.
We will need information from you
Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we arrange for you is not unsuitable. To decide this, we may need to ask you some questions in order to assess whether the loan is not unsuitable. The law requires us to:
- make reasonable inquiries about your requirements and objectives;
- make reasonable inquiries about your financial situation;
- take reasonable steps to verify your financial situation.
We must not enter into a loan contract with you if the contract is unsuitable for you. A loan contract is unsuitable for you if, at the time you enter it:
- it was likely that you would be unable to comply with the financial obligations under the contract, or could only comply with substantial hardship; or
- the contract did not meet your requirements or objectives; or
- It was presumed to be unsuitable because:
- it was presumed that you could only comply with the obligations under the contract by selling your principal place of residence; or
- the loan contract was for a small amount credit contract (as defined under the NCCP Act); and
- you were in default under another small amount credit contract; or
- in the 90 days before, you owed money under 2 or more small amount credit contracts, and we cannot prove that you can comply with your credit contract obligations without substantial hardship.
To determine if a loan contract will be unsuitable, we only take into account information about your financial situation, requirements or objectives that, at the time of entering into the contract, we had reason to believe true.
For this reason, we must ask you to provide a significant amount of information. It is therefore very important that the information you provide to us is accurate.
Loan Suitability assessment
If, before you enter into a loan contract with us, you request a copy of your Loan Suitability
Assessment, we will provide you with a copy before you enter into the loan contract.
You may request a copy of your Loan Suitability Assessment up to 7 years after entering into the loan contract. If your request is made within 2 years of you entering into the loan contract, we will provide you with the copy of the Loan Suitability Assessment within 7 business days of your request.
Otherwise, we will provide the copy of the Loan Suitability Assessment within 21 business days of your request. We will not charge you any amount for providing a copy of the Loan Suitability Assessment to you
Our internal dispute resolution scheme
We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Manager at:
Phone: 1300 022 746
Email: complaints@cashnowperth.com.au
Mailing Address: PO Box 182, KINGSWAY WA 6065
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. We will try to resolve your complaint quickly and fairly. We must provide you with a response within 30 days, but we will try to resolve your complaint as soon as possible.
Our external dispute resolution scheme
If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to our external dispute resolution provider, the Australian Financial Complaints Authority Limited by contacting them on:
Phone: 1800 931 678
Website: https://www.afca.org.au
Mailing Address: GPO Box 3, Melbourne VIC 3001
Quote membership number: 37021
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and btain details of our privacy policy on request.